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Product EOS

  • 01 January 2014
  • SAMEX wishes to inform you that SAMEX 503 series (including all the patched version) will be withdrawn from the support service since 1st Jan, 2016. Service calls for this version that are submitted after this day will be regrettably declined. For the customers:

     

    After the EOS, SAMEX will not provide customers any patches nor the hotfixes against SAMEX EAM 503. For customers belong to Type 3, SAMEX will still provide the on-site support service, help customer solve issues if they are not related to software itself

    Type 1. Running SAMEX EAM 503 with an active ACMP (Annual Customer Maintenance Program), you are strongly suggested to prepare for the upgrade before the EOS day, SAMEX will provide you the upgrade kit for free
    Type 2. Running SAMEX EAM 503 without an active ACMP, you are strongly suggested to prepare for the continuous of the ACMP
    Type 3. Running SAMEX EAM 503 without an active ACMP, but an active service maintenance program, there will be no impact, but SAMEX still strongly suggest customer continue their ACMP so to upgrade their current version to the latest, to protect the initial investment
  • 01 January 2012
  • SAMEX wishes to inform you that SAMEX EAM 4.0x series (including all the patched version) will be withdrawn from the support service since 1st Jan, 2014. Service calls for this version that are submitted after this day will be regrettably declined. For the customers:

     

    After the EOS, SAMEX will not provide customers any patches nor the hotfixes against SAMEX EAM 4.0x. For customers belong to Type 3, SAMEX will still provide the on-site support service, help customer solve issues if they are not related to software itself

    Type 1. Running SAMEX EAM 4.0x with an active ACMP (Annual Customer Maintenance Program), you are strongly suggested to prepare for the upgrade before the EOS day, SAMEX will provide you the upgrade kit for free
    Type 2. Running SAMEX EAM 4.0x without an active ACMP, you are strongly suggested to prepare for the continuous of the ACMP
    Type 3. Running SAMEX EAM 4.0x without an active ACMP, but an active service maintenance program, there will be no impact, but SAMEX still strongly suggest customer continue their ACMP so to upgrade their current version to the latest, to protect the initial investment
 
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