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Service Life cycle Management (SLM) - Call Center / Help Desk / Job Dispatching

One of the most powerful functionality of SAMEX is its Service Life cycle Management (SLM). Driven by customer's service request, from dispatching to completion, it tracks the service provider's response time, arrival time and work completion time (SLA monitoring), as well as the cost analysis that were incurred during the entire process, including the human, material and other services cost. In addition to that, it provides the RCA (Root Causes Analysis) functionality to locate the root reason that caused this service, therefore, to ultimately reduce the unnecessary service requests and increases the total customer satisfaction.

 

SAMEX service requests and work orders are mainly dispatched through cell phone SMS, PDA (3G, WiFi) or a normal printer.

 

It is most suitable for the following businesses:


 
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